Why the Future of Debt Collection is Digital and Customer-Led

Why the Future of Debt Collection is Digital and Customer-Led

Are you ready to make the shift from traditional debt collection to digital and customer-led practices? Doing so offers numerous advantages, such as enhanced data security, improved customer service, easier access to information and resources for consumers, and a better understanding of consumer rights in the debt collection process.  In this blog post, we will…

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How AI Is Modernising The Collections Process

How AI Is Modernising The Collections Process

Today, enterprises are leveraging AI and automation to revolutionise the collections process, reshaping how businesses interact with customers that have unpaid debts. As a result of innovative technology solutions combined with smarter processes, companies can now reduce operational costs significantly while streamlining each day-to-day task associated with collections.  By understanding core concepts surrounding AI, businesses…

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Digital Debt Collections: Why Use It in Your Business

Digital Debt Collections

Are you considering digital debt collection for your business but are unsure of the benefits? If you’re searching for a cost-effective and convenient way to manage debt collection, using automated digital processes can provide you with an efficient solution.  By equipping your organisation with streamlined and effective methods, such as digital collections, you can open…

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How to Empower the Customer During the Debt Collection Process

How to Empower the Customer During the Debt Collection Process

As a business with customers who are behind on payments, debt collection can be an important yet stressful process. It is essential to ensure customer satisfaction while still achieving your bottom-line goals to maintain relationships and profitability.  In this blog post, we will discuss how you can use workplace automation tools to empower the customer…

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How chatbots and automation supports debt collection

Can you believe that the very first chatbot was created in 1966? This makes the technology older than the internet. Admittedly it did take many years to flourish however it was not until 2016 when Facebook allowed developers to place chatbots on Messenger that we saw a turnaround in the use of this technology.  …

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How Tech And Automation Support Debt Collection At Scale

Debt collection

Technology is transforming how everything works in the modern world. Most Fintech industries, like lending and payments, have embraced these changes for quite some time. However, the debt collection industry lagged ‌in terms of technological advancements. With the onset of the pandemic, digital mediums became indispensable. The debt collection industry also caught up on the…

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