Consumer Debt Collections
Our intelligent collections platform was developed to give control to consumers who are in financial difficulty, with a friendly user experience solution.
Gone are the days with threatening phone calls and letters. With +40% of consumers opting for self-service solutions, giving your clients visibility and control on their debt collection cases is key to our success.
We developed the FinView app to do just that! Aside from giving control, we have automated 80% of case management activity. The result is that we pass that saving on to you. We are delivering you digital debt collection services that no one can rival.
Changing consumer behaviour is accelerating digitisation.
The past 2 years has seen a significant shift in consumer behaviour. Consumers are demanding more self control, more payment options and an improved more ethical approach - not only in e-commerce, but in the world of debt collections.
The biggest change is the demand for self-service. The transformation to digital solutions will impact the consumer debt collections for ever, and we are driving that transformation. Just check out some of the change statistics from the past 12 months.
Increase in self service solutions activity in the past 18 months.
Increased usage in automated voice assistants and chatbots.
Rise in digital payments.
Increase in the usage of mobile applications.
The DebtCo approach to consumer debt collections.
We use the power of the CollectIC digital debt collections platform to provide an automated and user friendly recovery service.
No matter what type of business you have or the type of unrecovered debt you hold, using technology has enabled us to operate at scale, delivering a non-threatening collections service that empowers your consumer clients to manage their cases, all via our FinView app.
Check out some of the key benefits our service brings you.
Our experience is that there are no 2 cases that are the same. That is why our platform teaches itself on what workflow works best based on the profile of your client. With more than 26000 different collections strategy, we will find a collections strategy that delivers you the result.
All communication options
The demand from consumers today is not only more self-service solutions but multiple communication channel options. For all our consumer debt collection cases, your clients can communicate via the channel your client prefers, direct into our CollectIC Inbox.
FinView is our mobile solution that gives your clients control on their finances. We invite all your clients to access this app at anytime that suits them. There they can manage payments, define payment plans and even communicate directly with us.
It can be the case that the contact data you have on a consumer is either not correct or no longer in use. Our engine quickly identifies the validity of a record. When invalid, our service searches for new information from public source data.
All consumers have preferred methods of payment. That is why we have integrated with global payment providers which gives your client many options on how to pay. Either sent via our communications or in the FinView app.
All the data you send to us is managed by our CollectIC platform which is not only GDPR compliant but has the best security protocol in the market. After cases are closed, we anonymise all your client personal data.
Welcome to FinView - the first self-service debt collections app
FinView is our digital collections app, powered by CollectIC. This powerful little app gives your customer full control on their case. It enables them to pay via multiple payment options, create their own payment plan and ask us a question which is directed to our team of international collection specialists.
What is the process to get started?
Check out the process below on how we can help you with your consumer debt collections.
Access to CollectIC
Fill the form below and one of our agents will have contact with you. We then give you access to our CollectIC platform.
Upload your consumer debt collection cases
You can upload your cases direct to CollectIC. Our intelligent engine that structures your data so we can get the maximum benefit in our outreach efforts.
CollectIC kicks off the communication workflows
As soon as the data is structured, CollectIC learning defines the workflow strategy and then kicks off the communication outreach.
The engagement process
Once we have engaged with your client the engagement process is simple. The majority manage their case via our FinView app. For the clients who have questions, we help to mediate between you and them as we aim to resolve the case in an amicable way.
CollectIC automates the invoicing process from the moment the payment is made, too when we transfer the cash to you. All can be tracked via your client access.
Tracking our progress on your consumer debt collection cases is made easy via the CollectIC Customer portal. We already mentioned you can upload new cases to us however in addition, you can see the progress on each case as well as manage the invoices between you and us.
All our collection strategies follow the same digital collections process powered by our own CollectIC platform. To know more about the value we can bring to your business, get in touch with us and we will show you what we do, why we are different and how easy it is to get started.