If you have been in the debt collection services for some time, you know every customer is different. There are no set rules on how to deal with all your customers. Instead, improvise by understanding the client’s situation. However, few things never go wrong, no matter what type of client you are dealing with during recovery. Implementing these tactics can ensure that your debt collection chances increase significantly.
Here are some tried and tested tips to improve your chances of debt recovery.
Always be aware of your tone
When dealing with a difficult client, it is expected that tempers may run high, and you may forget the most basic rule of collections: which is never to lose calm. In most B2B recovery cases, the person you are dealing with is not responsible for late payment or is waiting for a payment from a third party.
In such cases, losing your calm and being impolite to your client will only ruin your relationship with them. Instead, when dealing with such customers, use a firm but friendly approach. Be clear about the entire scenarios and deadlines they need to meet and the consequences of not doing that.
Offer solutions instead of causing more problems
Usually, the clients who are not paying are already going through financial troubles and other problems in their lives or business. They don’t need another person pressuring them to pay money will make matters worse.
Instead, try to be a helping hand and give them debt recovery solutions. You can discuss the issue that is causing the delay and if there is something you can do at your end to resolve the issue. If they have financial trouble, you can give them a payment option to make partial payments. If they have trouble with a specific payment mode, you can offer different payment modes.
Take time to prepare
Always prepare ahead before calling or contacting your clients. Check their records and any other information available before you call them. Confirm whether they had given you a time when you could contact them or a date when they would make payment. Check whether that date is past due. Practice what you are going to say, and also keep your answers ready for questions your client may have for you.
If you encounter questions you don’t know the answers to, note them down and assure the client that you will get back to them with solutions. Keep all the numbers and documentation at your side before you contact the client.
If you feel like things are getting out of control, you can hire a professional debt collection company like DebtCo Holding to take care of things for you.
DebtCo is the only all-service digital collection company you need for your payment collection woes. We have developed an innovative digital debt collection platform that can take care of all your collection problems, regardless of your industry. You can reach out to us at 01376 800 592 or request a meeting to know more.